Sunrise
B2B/B2C ecommerce systems
For the Swiss telecommunications provider Sunrise, diconium built a convenient ecommerce system and developed an app for account management.

At a glance

Industry: Telecommunication

Business: B2B, B2C

Technology: Intershop Enfinity

diconium expertise: Consulting, Conception & Design, Development and Implementation, Content Management, Operation & Support

Web: www.sunrise.ch

 

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"We are very satisfied and successful with the result of diconium. We feel that diconium always provides us with up-to-date and comprehensive advice. diconium is characterized by a cooperative partnership, flexibility, speed and a constructive approach."

Sebastian Lewandowski | Director Online Channel/Residential Customers | Sunrise Communications AG

B2B/B2C eCommerce Systems

Client

Sunrise Communications AG is the largest private telecommunications provider in Switzerland.

1.5 million € turnover

~1,700 employees

3.4 million customer relationships

91 offices and retail stores

Task

  • Build a convenient e-commerce system
  • Reduce content maintenance effort and standardize related processes
  • Develop account management app for iOS and Android

Solution

  • Development of a modern design for the online stores (B2B and B2C) and the self-service center
  • Conception of new structures, processes and features in the complete e-commerce appearance (e.g. hot-deal-liveshopping) - top offers are limited and offered for a limited period of time
  • Usability optimization with regard to processes relevant to success (e.g. check-out, offer presentation, service processes)
  • Content management (creation of graphics and text) incl. integration in the store

 

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Successes

  • High system security
  • Better customer service thanks to service-oriented features
  • Greater traffic on the site
  • Attractive design and simple structures

What's next?

 

You contact at diconium

Simone Zahn
director business development