Digital Retail Report 2017

What's next?

 

Your contact at diconium

Marcus Worbs
managing director diconium strategy

BUILD YOUR DIGITAL RETAIL STRATEGY

 

It’s time to say goodbye to the status quo. But how do you move your retail channel into digital world? We have identified five key levers to rethink, enhance and build a customer-first retail business.

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Digital Retail Report 2017

5 THINGS HOW TO TURN YOUR RETAIL CHANNEL INTO A CUSTOMER-FIRST BUSINESS

Performance Technology

leverage the power of technology

How to get there?

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Digital Retail Report 2017

Why to do it?

  • Reduce friction in the purchase process
  • Free-up time for higher level in customer service
  • Own the customer behavior

What others do

mode.ai

mode.ai is an artificial Intelligence powered visual chatbot who invites users to rediscover shopping in a visual, conversational, and personalized way. This AI enabled messenger interface helps to enhance customer service in retail.

Ford Hub

Ford is expanding its definition as a mobility company with the opening of the Ford Hub at Westfield World Trade Center in New York City, staffed with mobility experts that guide visitors and answer questions. The space lets consumers explore the future of transportation through a collection of interactive exhibits. Each visitor gets an own Ford Hub Card which activates the installations and saves their experiences online.

LISNR

LISNR is a inaudible ultrasonic protocol that sends data over audio. Smart tones are being used to push relevant advertisements to increase in store traffic, to discover the customer journey through the retail environment, to engage with customers at the shelf or for secure payment processing without the need of a Bluetooth, Wifi or data connection.

Empowered Frontline

enable your frontline

How to get there?

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Digital Retail Report 2017

Why to do it?

  • Shift sales assistants to explainers and problem solvers
  • Turn customer knowledge into personal and relevant advice
  • Utilize the power of digital for speed and efficiency at the frontline

What others do

NRF Foundation

mode.ai is an artificial Intelligence powered visual chatbot who invites users to rediscover shopping in a visual, conversational, and personalized way. This AI enabled messenger interface helps to enhance customer service in retail.

Glympse

The location sharing platform Glympse empowers retail businesses with real-time location updates for frontline staff. Retail frontlines receive a real-time map with a continuously updated estimated time-of-arrival and know when and where exactly to deliver their service.

Volumental

Volumental offers a plug and play solution for foot scanning that is optimized for the retail environment. The Volumental solution hardware and software bundle that helps to digitize the fitting process with your customers and at the same time create valuable data for frontline staff, merchandising, as well as product development and marketing.

Responsive Operations

make your back-office responsive and scalable

How to get there?

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Digital Retail Report 2017

Why to do it?

  • Optimize inventory turn
  • Better scale stock and supply chain
  • Manage how to play micro logistics

What others do

Simbe Robotics

Tally by Sime Robotics is a fully autonomous shelf auditing and analytics solution. Tally performs the repetitive and laborious tasks of auditing shelves for out-of-stock items, low stock items, misplaced items, and pricing errors.  Tally operates safely during normal store hours alongside shoppers and employees.

Shoes of Prey

Shoes of Prey shows how mass customization and on-demand manufacturing is key to the future of retail. Various shoe components can be combined to create a unique item. The on-demand production model presents many challenges, and Shoes of Prey is continuing to improve the production process, with goals to deliver products faster than 4 weeks globally and more efficiently.

Starship Technologies

Starship Technologies has launched their pilot program for on-the-ground robots for local food delivery. The robots have a restricted delivery range and only drive on sidewalks. Although these units work autonomously, humans monitor their performance to safeguard the contents they deliver and to ensure the units do not get damaged. 

Value Added Services

put your retail business into a broader ecosystem

How to get there?

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Digital Retail Report 2017

Why to do it?

  • Keep and secure channel-hopping customers
  • Use partnerships to create new services and revenue streams
  • Disrupt yourself by learning from the best outside your industry

What others do

byReveal

Revealing Retail as a Service. byREVEAL gives designers and brands access to consumers in-person. Brands and retailers using byReveal pop-up shops to bring their products to non-traditional retail spaces to offer a fully immersive opportunity for customers, and a very personalized way to buy. It enables brands to control the customer experience without having to control inventory.

ICA

ICA is testing a new service that will deliver them straight into your fridge. The customer places an online order. The supermarket delivers when the customer is out. The door is opened using a smartlock and digital keys. Staff delivers directly into homes, so they can put food straight into the fridge. (Pilot project in Sweden)

ShopShops

Shop Shops is a service that directly connects western boutique retailers and Chinese consumers. Shoppers can browse boutiques and watch interactive live streams filmed in the shop and virtually buy everything they see.

Data & AI

Learn to listen to your customers and utilize data and artificial intelligence

How to get there?

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Digital Retail Report 2017

Why to do it?

  • Establish a listening and data driven company culture
  • Predictive analytics to make better decisions
  • Make AI act as key differentiator for your business

What others do

OnStar GO

OnStar Go is a partnership of GM and IBM Watson ‚OnStar Go‘ is aware of a driver’s surroundings and able to automate interactions both with the driver and with businesses and facilities around them. OnStar Go makes use of machine learning to analyze data gathered by the driver and use that to make informed decisions about potential product and service offerings from things in proximity to the car or within the car itself.

Point 93

Point 93 leverages dynamic pricing to enable a novel dialogue between retailers and their individual customers. Point 93 allows customers to tell retailers how much they’ll pay for items and how long they’ll wait for them by using their own mobile device in stores as well as through an icon on a retailer’s website. The algorithm considers inventory, retailer’s goal margin, transaction velocity, unique customer data and other factors.

Claire

Claire helps retailers and brands predict winners and losers, reducing markdowns and dead inventory by 50%. Claire is an AI powered Facebook messenger bot that helps testing physical products with customers before they are being made.

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Digital Retail Report 2017

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What's next?

 

Your contact at diconium

Marcus Worbs
managing director diconium strategy