Support & Operations Services

We’ve got your operations covered. For your inner peace of mind, round-the-clock, around the globe.

We care for your systems – reliable, intelligent, and 24/7 In a connected digital economy, business requires reliable, proactive, and intelligent technical assistance and support to maintain a competitive edge.

Our Support and Operations services enhance your business performance through advanced technology and strategic implementation, leveraging AI to transform traditional Managed Services.

AI-Driven Speed + Bulletproof Security - What you get:

Your business stays running smoothly with dependable 24/7 Support & Operations that minimize downtime and enhance system stability. With our pricing models, we tailor the right-fit sized agreements to match your business needs.

Minimized downtime

Proactive monitoring and rapid response ensure high system availability, preventing costly outages. Predictive analytics help detect and resolve issues already before they impact operations.

Fast issue resolution

With strict SLAs and expert support, critical incidents are resolved swiftly.

A structured escalation process helps to minimize disruptions, ensuring seamless business operations and improved user experience.

Reliable feature roadmap

A dedicated S&O team ensures smooth operations while allowing development teams to focus on innovation.

Clear task separation enhances efficiency, enabling a predictable and well-managed IT roadmap.

Outstanding variety in pricing and service models

Your business receives Managed Services through straightforward fixed-price agreements. Beyond these standard offerings, you have access to our diverse portfolio of solutions designed to meet your specific requirements around the clock, every day of the year.

How we support your business

We deliver Support & Operations services using an SRE (Site Reliability Engineering) approach that facilitates smooth collaboration with innovation development teams and enables focused improvements in reliability-critical features. This methodology combines the strengths of both ITIL and DevOps frameworks.

We ensure consistent IT performance through our 24/7 Global Servicedesk and Application Management Support (AMS). With rapid response times— guaranteed down-to 15-minutes—and clearly defined service level agreements (SLA’s) we minimize system interruptions and downtime.

By integrating ITIL best practices with AI-driven monitoring, SRE, and thorough data analysis, we strengthen system stability, improve operational efficiency, and deliver ongoing service enhancements customized to your specific business requirements.

Our S&O services start with a discovery workshop.

It is followed by an initialization phase, which covers ITIL framework aspects from strategy, design and transition to set up the boundary conditions for our service delivery.

We evaluate existing processes and interfaces, define SLAs, communication guidelines and a governance model, and set up base monitoring for system insights. Additionally, we create engineering standards, automate workflows, and integrate AI-driven monitoring.

With the end of the transition phase, we provide support during all required service times up to 24/7 support, while continuous optimization, and proactive issue prevention ensure seamless operations and long-term IT reliability.

Why diconium?

Our SRE methods and processes have demonstrated success across diverse technologies, complexity levels, and organizational sizes in various business sectors. We accommodate different business needs, offering support models ranging from dedicated daily resources to full managed services models.

Our goal is to establish enduring partnerships founded on trust, expertise, quality, reliability, and innovation.

Why are support & operations services important for your company?

IT disruptions can cause significant productivity losses, security vulnerabilities, and financial setbacks, making a proactive, structured support approach critical.

In a project setup, stable IT operations are key to meeting deadlines, maintaining performance, and enabling seamless collaboration across teams. A separate support team provides uninterrupted system reliability, ensuring that IT environments remain optimized without interfering with development progress. This clear division of responsibilities increases efficiency, reduces bottlenecks, and ensures projects remain on track.

With a dedicated S&O team, businesses benefit from minimized downtime, faster issue resolution, and a well-defined IT roadmap that ensures smooth operations while allowing innovation teams to focus on strategic growth.