The perfect customer experience ensures more leads and conversions because it supports your customers and, at best, even wows them.

Our customer experience experts are ready to show you with a free CX audit the potential that lies in wait in your digital touchpoints.
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Comprehensive Audit

Our CX experts evaluate the touchpoint you have selected and show you how the customer experience can be improved.

Offerings 1

Expert Analysis

Our CX experts know and can evaluate everything for you, from online stores and apps to corporate websites.

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Actionable Reporting

The audit does not result in a cryptic document. You receive a comprehensible and actionable report that you can use to start implementation.

Questions we are often asked

 

Who needs an CX audit?

Businesses aiming to refine their digital presence, from startups to large enterprises can significantly benefit from a Customer Experience audit. If your goal is to enhance customer satisfaction and thus increase the conversion rate and sales, this audit is for you. It helps identify usability issues through a customer journey review and interface analysis offering you insights to improve the user experience.

How do I prepare for an CX audit?

Tell us your goal and the areas of the customer journey that you would like to improve. Tell us what you already know about it. Also, key information about the technical platform and systems used. This will help our experts to identify areas for analysis and understand the range of areas for improvement.

What do I get from an CX audit?

A clear, easy-to-understand and technically substantiated report on your digital product that helps you to identify the most important starting points for improving your customer journey for an effective and user-friendly digital product.

Start with a free expert analysis

The description of our services for free CX evaluation on this website does not constitute a binding offer. A contract is only concluded when the parties have expressly agreed on the specific services in writing.