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Integrating AI Calls into sales and service processes

AI Calls are automated phone calls handled by AI voice agents. They perform structured tasks such as lead qualification, appointment scheduling, or follow-ups and can be integrated into existing systems.

This technology is now available thanks to telli. The real impact is realized when AI Calls are properly evaluated from a business perspective, seamlessly integrated from a technical standpoint, and managed effectively from an operational standpoint.

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AI Calls at a glance

AI Calls are used to handle recurring phone interactions efficiently, consistently, and at scale. Typical use cases include initial contacts, structuredservice requests, or appointment-relatedfollow-ups.

AI Calls are characterized by:

  • a clearly defined conversation flow
  • a controllable tone
  • integration with systems such as CRM, calendars, orservice platforms
  • smooth hand-offs to human teams
  • Transparent monitoring of quality and results

Our Joint Approach

telli

providesa platform forAI-powered calls.

diconium

is responsible for evaluating, implementing, and integrating this technology into existingsales andservice setups.


We always consider AI Calls within their broader context. This includes customer journeys, process logic, system architectures, and roles and responsibilities. Governance and data protection are part of the setup from the very beginning and are not added later.

How AI calls work in practice

Element 1@2x
Triggers and context

AI Calls are triggered based on defined events, such as new leads, open inquiries, or follow-up deadlines. Relevant information is provided from connected systems.


Element 2@2x
Conversation management by AI Voice Agents

AI Voice Agents conduct structured conversations based on clear objectives. Conversation logic, tone, and rulesfor terminating or escalating interactions are defined and can be controlled.


Element 3@2x
System integration

AI Calls results are automatically synced with connected systems, such as CRM or calendars. Actions such as scheduling appointments or status updates occur seamlessly.


Element 4@2x
Hand-off to human teams

As soon as the complexity of the conversation requires it, there is a smooth hand-off to human representatives.


Element 5@2x
Governance and control

The course of discussions and their outcomes are always traceable. Data protection, roles, and responsibilities are integral parts of the setup.


Experts in Interaction 8-1-1

WHY DICONIUM?

From first customer interaction to the product itself, we connect software, data, and AI into solutions that perform in real business environments. With responsibility for results. And the human expertise to make them work.

Diconium handles the technical evaluation of suitable use cases, integration into existing systems, and the implementation of governance and data protection measures.

Our focus is on making AI Calls operationally viable and embedding them permanently into real-world processes.

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Let's Talk

Would you like to discuss how AI Calls can elevate your sales or service processes and how they can are seamlessly integrated?

Our expert looks forward to speaking with you.

Michael Wagner

partner growth manager / expert salesforce

Michael+Wagner


FAQ

What are AI calls?
AI Calls are automated phone calls handled by AI voice agents that perform structured tasks such as lead qualification or appointment scheduling.

Are AI calls working reliably these days?
Yes. AI voice agents are being used productively and can reliably conduct structured conversations, provided they are properly integrated from both a technical and operational standpoint.

Are AI Calls Replacing Human Teams?
No. AI Calls handle clearly defined tasks and volumes. Complex conversations, consultations, and decisions remain the responsibility of humans.

What types of companies are AI Calls suitable for?
This is particularly suitable for organizations with a high volume of inquiries or leads and clearly defined conversation structures. Suitability depends on the specific process.

What role does telli play?
telli provides a platform for AI-powered calls. It can be used as a technical building block when the use case is appropriate.
 

Does Diconium sell telli as a product?

No. Diconium is not a reseller. We are responsible for evaluation, integration, and overall architecture. The choice of technology depends on the specific context.

How are data protection and governance taken into account?

Data protection, responsibilities, and control mechanisms are an integral part of every assessment and setup.

Can I take a look at the technology beforehand?

Yes. You can get a good sense of what AI Calls are like by trying out the demo on the telli website. To make an informed decision, we also recommend a personalized assessment.