Diconium x emporix

Commerce processes span multiple systems, approval workflows and operational dependencies. Complex product structures, customer-specific prices, approval steps, returns, vendor processes and connections into existing systems all add requirements beyond standard shop logic.This is where this partnership creates impact. Emporix provides the SaaS commerce platform. Diconium connects it with customer experience, backend systems, operations and further development.
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Can your commerce platform adapt as fast as your business?

AI agents are starting to support decisions, coordinate workflows and execute tasks across commerce operations. To use them effectively, businesses need more than isolated AI features.

Emporix provides an API-first foundation that gives agents controlled access to products, prices, inventory, customer data and workflows. Diconium connects this foundation with your processes, customer experience and enterprise systems.

The result is a commerce setup that can adapt to new channels, changing customer needs and more autonomous processes.

AI in E-Commerce

Explore how Diconium applies AI across customer experience, commerce architecture and backend operations in AI in E-Commerce. 

Explore our AI Commerce offering

Emporix provides the SaaS foundation

Emporix develops headless commerce software based on cloud-native microservices and APIs. The Emporix Commerce Engine covers core commerce domains such as:

Catalogs
Products
Prices
Taxes
Users and permissions
Customer management
Approvals
Checkout
Orders
Returns
Media
Webhooks
Tag

Diconium brings the platform into the operating context

Diconium’s role is not limited to implementation. We provide services along the whole customer journey, including 

01 consulting

02 customer experience

03 backend integration

04 operations

05 maintenance of CX and integrations

Low-code/no-code commerce: adapt processes without custom development

Pricing rules, approval paths and fulfillment processes need to change with your business. But even small adjustments can create development tickets and compete for IT capacity.

Emporix lets business teams model and adapt workflows visually, while IT retains control over the architecture. This shortens the path from requirement to implementation and reduces dependency on development resources.

 

complex commerce depends on connected systems

Typical situations this partnership becomes relevant to you

  • A new commerce platform needs to be built.
  • Existing systems need to be modernized.
  • Manual processes need to be reduced. 
  • Technology must match commerce processes.
  • Several systems need to be integrated into one commerce setup.
  • Self-service capabilities need to scale without losing operational control.
  • Customer-facing channels need to reflect the complexity of the business.
  • Your legacy platform needs to be replaced without disruption.
  • Business processes need to change faster than traditional development cycles allow.
  • Your architecture needs to support AI agents across customer-facing and backend workflows.    

Modernize your commerce platform without a big-bang migration

Replacing a legacy platform means transferring years of business logic, integrations and dependencies without disrupting ongoing operations.
Diconium uses AI-assisted methods to identify dependencies, document interfaces and prepare reusable migration artifacts. Architects and business experts validate the findings and define priorities and the target architecture.

Emporix supports an incremental approach. Components and workflows can be introduced step by step while current storefronts and connected systems continue to operate. This reduces cutover risk and brings new capabilities into production earlier.

You benefit from less repetitive migration work and a modular setup that lowers the effort required for future changes and extensions.

Designer (23)

Why Diconium?

Diconium is a global tech company and end-to-end partner for building, running, and scaling intelligence across the entire value chain.

From first customer interaction to the product itself, we connect software, data, and AI into solutions that perform in real business environments. With responsibility for results. And the human expertise to make them work. As part of the Volkswagen Group, we operate in large-scale, global environments across some of the most complex and demanding industries — automotive, industrial, and beyond.

Everything we do is focused on making businesses intelligent.

Let's Talk

You do not need to start with a full platform replacement. We assess where your current setup creates the highest costs, operational friction or dependency on custom development.

Together, we define the right starting point: an incremental migration, a specific automated workflow or a broader modernization roadmap. You get a concrete basis for your decision before committing to a major transformation program.

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Michael Wagner

partner growth manager / expert salesforce

FAQ

What is Emporix?
Emporix is a cloud-native commerce platform provider. Its software is based on microservices and APIs and is designed to support complex B2B commerce processes, including commerce orchestration and AI-supported automation.
 

Who is the Diconium and Emporix setup for?

The setup is relevant for companies whose commerce processes go beyond standard shop logic: complex product structures, customer-specific pricing, approval workflows, returns, vendor processes and connections into existing backend systems.

What does Diconium contribute to an Emporix project?

Diconium brings consulting, customer experience, backend integration, operations and maintenance of CX and integrations into the partnership model. Our role is to connect the Emporix foundation with the client’s business, system landscape and operating model.

How does Diconium support the integration of Emporix?

Diconium defines how Emporix connects with backend systems, customer-facing channels and commerce processes. This includes the integration logic needed to reduce operational friction and create a setup that can be maintained after launch.

What role does customer experience play in an Emporix project?

Diconium builds the experience layer around Emporix. That means designing and implementing customer-facing journeys that reflect the business model, user needs and operational complexity behind the interface.

Does Diconium only support the initial implementation?

No. Diconium’s role also includes operations and maintenance of CX and integrations. This is relevant because commerce systems usually need continuous improvement after go-live: releases, integration updates, process changes and operational stability.

Why is Diconium a strong fit for Emporix projects?

Diconium combines commerce experience, technical integration expertise and global delivery capability. The company has shaped e-commerce since 1995 and develops commerce systems across digital sales channels, marketplaces, aftersales and connected services.