emporix-dark-mono

diconium x Emporix

API-based commerce, integrated into real business operations.

Commerce processes span multiple systems, approval workflows and operational dependencies. Complex product structures, customer-specific prices, approval steps, returns, vendor processes and connections into existing systems all add requirements beyond standard shop logic.

This is where this partnership creates impact. Emporix provides the SaaS commerce platform. Diconium connects it with customer experience, backend systems, operations and further development.

Schedule your free starter call

Emporix provides the SaaS foundation

Emporix develops headless commerce software based on cloud-native microservices and APIs. The Emporix Commerce Engine covers core commerce domains such as catalogs, products, prices, taxes, users and permissions, customer management, approvals, checkout, orders, returns, media, webhooks and integrations.

Diconium brings the platform into the operating context

Diconium’s role is not limited to implementation. We provide services along the whole customer journey, including 

  • consulting,

  • customer experience,

  • backend integration,

  • operations and

  • maintenance of CX and integrations.

 

Complex commerce depends on connected systems

Typical situations this partnership becomes relevant to you:

  • A new commerce platform needs to be built.

  • Existing systems need to be modernized.

  • Several systems need to be integrated into one commerce setup.

  • Manual processes need to be reduced. 

  • Commerce processes and technology need to be aligned.

  • Self-service capabilities need to scale without losing operational control.

  • Customer-facing channels need to reflect the complexity of the business behind them.

Experts in Interaction 8-1-1

Why Diconium?

Diconium is a global tech company and end-to-end partner for building, running, and scaling intelligence across the entire value chain.

From first customer interaction to the product itself, we connect software, data, and AI into solutions that perform in real business environments. With responsibility for results. And the human expertise to make them work. As part of the Volkswagen Group, we operate in large-scale, global environments across some of the most complex and demanding industries — automotive, industrial, and beyond.

Everything we do is focused on making businesses intelligent.

 

Frame 30 Frame 36

Let's Talk

If you are evaluating Emporix, modernizing an existing commerce setup or planning a platform integration, we can review the technical and operational fit with you.

We look at the platform, the systems around it, the CX layer and the operating model.

Schedule starter call

Michael Wagner

partner growth manager / expert salesforce

Michael+Wagner


FAQ

What is Emporix?
Emporix is a cloud-native commerce platform provider. Its software is based on microservices and APIs and is designed to support complex B2B commerce processes, including commerce orchestration and AI-supported automation.
 

Who is the Diconium and Emporix setup for?

The setup is relevant for companies whose commerce processes go beyond standard shop logic: complex product structures, customer-specific pricing, approval workflows, returns, vendor processes and connections into existing backend systems.

What does Diconium contribute to an Emporix project?

Diconium brings consulting, customer experience, backend integration, operations and maintenance of CX and integrations into the partnership model. Our role is to connect the Emporix foundation with the client’s business, system landscape and operating model.

How does Diconium support the integration of Emporix?

Diconium defines how Emporix connects with backend systems, customer-facing channels and commerce processes. This includes the integration logic needed to reduce operational friction and create a setup that can be maintained after launch.

What role does customer experience play in an Emporix project?

Diconium builds the experience layer around Emporix. That means designing and implementing customer-facing journeys that reflect the business model, user needs and operational complexity behind the interface.

Does Diconium only support the initial implementation?

No. Diconium’s role also includes operations and maintenance of CX and integrations. This is relevant because commerce systems usually need continuous improvement after go-live: releases, integration updates, process changes and operational stability.

Why is Diconium a strong fit for Emporix projects?

Diconium combines commerce experience, technical integration expertise and global delivery capability. The company has shaped e-commerce since 1995 and develops commerce systems across digital sales channels, marketplaces, aftersales and connected services.