SICK

B2B E-COMMERCE PLATFORM

The perfect web presence: with its B2B e-commerce platform, SICK presents itself in the best light internationally.

IT Strategy
Technology Solutions
Customer Experience

Our story

01

The Challenge

 

The challenge was to implement an integrative, future-proof, and extensible portal architecture. 

02

Our Solution

To ensure the upgradeability of the B2B e-commerce platform, we tailored the "Hybris Commerce Accelerator for B2B" to meet the specific needs of various country clients. The user-friendly presentation of a complex product range was enhanced with FACT-Finder, offering intuitive features such as facet search and product comparison. Additionally, the "MySICK" area was developed to provide customers with valuable services like tracking order and delivery status, managing user accounts, requesting personalized quotes, reordering items, and exporting orders. This solution simplifies processes and delivers a seamless, efficient experience for customers across different markets.

03

Successes

Successes include the establishment of a clear platform architecture, an upgradeable structure, and the implementation of a cross-country technology base that unified e-commerce processes across multiple markets. These improvements streamlined operations and ensured scalability, allowing for efficient management and future growth.

The decision to commission diconium with the development of the central web platform has resulted in a great, future-proof web architecture for SICK.

Elena Schmidt

Project Manager Web Excellence / SICK AG

diconium_success_story_sick

ABOUT SICK

Industry: Sensors

Business: B2B

Technology: Hybris Commerce Accelerator for B2B

Web: www.sick.de

From factory and logistics automation to process automation, SICK is one of the leading manufacturers of sensors.

  • 2,1 billion € Group sales 
  • ~12,000 employees
  • 50 subsidiaries
diconium_case_study_sick SICK_PM_Wareneingang

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Axel Wetten

senior business development manager

Axel+Wetten

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