SICK

B2B E-COMMERCE PLATFORM

The perfect web presence: with its B2B e-commerce platform, SICK presents itself in the best light internationally.

IT Strategy
Technology Solutions
Customer Experience

Our story

01

The Challenge

 

The challenge was to implement an integrative, future-proof, and extensible portal architecture. 

02

Our Solution

To ensure the upgradeability of the B2B e-commerce platform, we tailored the "Hybris Commerce Accelerator for B2B" to meet the specific needs of various country clients. The user-friendly presentation of a complex product range was enhanced with FACT-Finder, offering intuitive features such as facet search and product comparison. Additionally, the "MySICK" area was developed to provide customers with valuable services like tracking order and delivery status, managing user accounts, requesting personalized quotes, reordering items, and exporting orders. This solution simplifies processes and delivers a seamless, efficient experience for customers across different markets.

03

Successes

Successes include the establishment of a clear platform architecture, an upgradeable structure, and the implementation of a cross-country technology base that unified e-commerce processes across multiple markets. These improvements streamlined operations and ensured scalability, allowing for efficient management and future growth.

The decision to commission diconium with the development of the central web platform has resulted in a great, future-proof web architecture for SICK.

Elena Schmidt

Project Manager Web Excellence / SICK AG

diconium_success_story_sick

ABOUT SICK

Industry: Sensors

Business: B2B

Technology: Hybris Commerce Accelerator for B2B

Web: www.sick.de

From factory and logistics automation to process automation, SICK is one of the leading manufacturers of sensors.

  • 2,1 billion € Group sales 
  • ~12,000 employees
  • 50 subsidiaries
diconium_case_study_sick SICK_PM_Wareneingang

ready to update your business?

Let's talk!

Axel Wetten

senior business development manager

Axel+Wetten

More success stories

Learn how we have empowered our customers and get to know our solutions

Automotive

Automotive

Connectivity Services: Increasing business value through optimized mobile applications

Read our story
Automotive+sector

Automotive sector

An automotive client needed an efficient way to issue security tokens for ECU features. Our PKI as a Service replaced manual processes with a secure web service – developed by a team of experts in security, infrastructure, penetration testing, and UX.

Read our story
KiK

KiK

For our client KiK, we developed a high-performance e-commerce solution that stands out in the European market with its state-of-the-art architecture.

Read our story
Medical+aesthetics

Medical aesthetics

We developed an innovative app for our client for the Apple Vision Pro VR headset, showcasing a medical product as an immersive 3D experience.

Read our story
Industrial+machinery+manufacturer

Industrial machinery manufacturer

Increasing sales efficiency and improving the customer experience through Salesforce solutions: For our client, we implemented an AI-powered solution that optimizes the sales process, reducing order processing time by 40% and speeding up proposal preparation by over 25%. Additionally, customer interactions were improved, onboarding was simplified, and data-driven decision-making was enabled.

Read our story
Automotive+manufacturer

Automotive manufacturer

With a state-of-the-art, customer-centric data collection and analysis process, diconium integrates information into a new central dashboard—enabling valuable insights for the entire organization to capture and evaluate customer-centric touchpoints across multiple platforms and markets.

Read our story