Customer Experience

A successful customer experience is based on the users' needs and habits. diconium translates these insights into design decisions. This enables us to get the best out of your digital products. 

Customer Experience

Design does not only mean: to make something beautiful. Above all, design means designing a product in a way that users enjoy using it. That they always find what they are looking for on your website. That they keep clicking on your app simply because it's so enjoyable. And that they buy in your online shop without thinking much about it.


A great customer experience takes users quickly and intuitively to their destination. It is important to understand what the user's needs are in every situation. Who's looking for what and when? Which problem must be solved? 


Customer Experience

If you know the answers to these questions, you can react to individual needs by leading the users into the right direction. Then you only have to exceed the user's expectations with outstanding services and products. Together we get the best out of your digital products.

Customer Experience



The tools we use to design value-added digital products are diverse. Atomic Design, Responsive Web, Design Thinking, Prototyping, User-Testing, Multi-Channel, Golden Circle: We compile our methods according to your individual needs. Then we work hand in hand - agilely or with the classic waterfall approach.   


What's next?


Your contact at diconium

Anja Hendel
managing director diconium