Salesforce sERVICE cloud

Transform your customer service with Salesforce
Service Cloud 

Delivering outstanding customer service is more than a support function it’s a strategic differentiator. Salesforce Service Cloud empowers businesses to provide faster, smarter, and more personalized customer experiences across every channel. By leveraging automation, AI and a unified view of the customer, Service Cloud transforms service teams into engines of customer satisfaction and loyalty.

With Diconium as your partner, you get more than just implementation — you gain strategic guidance, seamless integration, and continuous optimization, all tailored to your specific business goals.

Benefits by connecting Service Cloud to other Salesforce products

Omnichannel Customer Engagement

Resolve cases faster and boost customer satisfaction with AI-powered tools that deliver personalized experiences across digital, video, and voice channels. Features like omnichannel routing and desktop sharing keep customers at the center of every interaction.

Self-Service Experience

Increase case deflection by offering proactive, personalized support and empowering clients with AI and automation built into the Einstein 1 Platform.

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Einstein-powered Chatbots

Deploy intelligent bots powered by AI trained on your CRM data, secured through the Einstein Trust Layer.

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Customer 360 View

Gain a complete 360-degree view of your customers, using AI-powered insights to strengthen relationships and lower operational costs. Break down data silos and build trust with trustworthy AI. 

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Improved Customer Retention

Increase customer retention with proactive service and engagement by integrating Sales Cloud and Service Cloud. Sales reps can identify at-risk customers and take action to retain them, leveraging insights from customer service data to drive loyalty. 

Execution excellence: This is our approach

We follow a proven framework shaped by practical experience to ensure that technology enhances your customer journey — not dictates it. From discovery to rollout, we align with your objectives, enable your teams, and measure success with clear, actionable KPIs.

Goal & Strategy

We define service priorities, key metrics (e.g. CSAT, FCR), and ideal journeys from day one.

Evaluation

We map current service flows, pain points, tools and data landscape.

Implementation

We deploy with agility: core setup first, quick wins delivered early, future-ready structure.

Our unique strength

We apply our proprietary frameworks and accelerators, refined across projects, to reduce time-to-value and ensure adoption across teams.

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WHY US?

Building on our trusted partnership since 2019, we have consistently delivered excellence and innovation as a Salesforce delivery partner. Our diverse team of consultants, architects, developers, testers, and release managers ensures high-quality solutions across various industries. We offer a comprehensive, end-to-end approach, encompassing strategic consulting, needs assessment, technical and UX design, implementation, testing, project management, support, and training. 

We create personalized, data-driven Salesforce solutions that streamline workflows and enhance user experiences. Guided by a client-centric philosophy, we prioritize understanding and addressing your unique needs, ensuring tailored solutions, dedicated support, and long-term success. 

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Our expertise within Salesforce ecosystem

  • Commerce Cloud
  • MuleSoft
  • tableau
  • Agentforce
  • Experience Cloud

Reduce support costs with the efficiency of Service Cloud

Get in touch with us for an unconventional chat to explore how Service Cloud can simplify your customer service and boost efficiency. 

The faces behind

Your contact at diconium - EMEA / US

Michael Wagner

partner growth manager / expert salesforce

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Your contact at diconium - APAC

Ranjeev Kumar

Associate Director Key Clients

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