Salesforce sERVICE cloud

Transform your customer service with Salesforce
Service Cloud 

Delivering outstanding customer service is more than a support function it’s a strategic differentiator. Salesforce Service Cloud empowers businesses to provide faster, smarter, and more personalized customer experiences across every channel. By leveraging automation, AI and a unified view of the customer, Service Cloud transforms service teams into engines of customer satisfaction and loyalty.

With Diconium as your partner, you get more than just implementation — you gain strategic guidance, seamless integration, and continuous optimization, all tailored to your specific business goals.

Turning industry challenges into opportunities with Service Cloud

Offerings 1

Service AI

56% of agents feel burnout during work in a contact center. 

Offerings 2

Omnichannel

84% of decision makers say they're reevaluating their channel resourcing this year.

Offerings 3

Automation

Only 39% of the whole agent’s working time is spent for working with customer.

Offerings 4

Knowledge Articles

61% of customers would prefer use self-service for simple issues.

How we can help

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Salesforce AI: Watch the demo on insights into Salesforce Agentforce within Service Cloud & Sales Cloud

Imagine empowering your customer service team to resolve cases faster and deliver seamless, personalized experiences.  

Watch the demo to see how agents can manage routine tasks efficiently. Explore real use cases like onboarding new sales representatives, resolving customer requests, and effortlessly highlighting upsell opportunities.

Request full demo

Execution excellence: This is our approach

We follow a proven framework shaped by practical experience to ensure that technology enhances your customer journey — not dictates it. From discovery to rollout, we align with your objectives, enable your teams, and measure success with clear, actionable KPIs.

Goal & Strategy

We define service priorities, key metrics (e.g. CSAT, FCR), and ideal journeys from day one.

Evaluation

We map current service flows, pain points, tools and data landscape.

Implementation

We deploy with agility: core setup first, deliver quick wins early on, and build a future-ready structure for long-term success.

Our unique strength

We apply proprietary frameworks and accelerators-refined across multiple projects-to reduce time-to-value and drive adoption across teams.

Free Salesforce discovery workshop

Not sure if Service Cloud fits your needs? Start with a free discovery workshop where we’ll dive into your specific challenges and show you a tailored demo with real solutions and measurable impact. Through a thorough analysis of your current state and a detailed definition of your desired outcomes, you'll identify the highest business value of a successful Service Cloud implementation and how to get there. In addition, we'll provide insights into project costs, the internal resources needed, and the expected timeline for delivery.
  • 4–5 hours excl. breaks (½ day)
  • Up to 8 participants
  • On-Site
  • Target group: Business Leaders, IT Managers, Sales & Marketing Teams, Project Managers 

Request here

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WHY US?

Building on our trusted partnership since 2019, we have consistently delivered excellence and innovation as a Salesforce delivery partner. Our diverse team of consultants, architects, developers, testers, and release managers ensures high-quality solutions across various industries. We offer a comprehensive, end-to-end approach, encompassing strategic consulting, needs assessment, technical and UX design, implementation, testing, project management, support, and training. 

 

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Our expertise within Salesforce ecosystem

  • Commerce Cloud
  • MuleSoft
  • tableau
  • Agentforce
  • Experience Cloud

 

Reduce support costs with the efficiency of Service Cloud

Get in touch with us for an unconventional chat to explore how Service Cloud can simplify your customer service and boost efficiency. 

The faces behind

Your contact at diconium - EMEA / US

Michael Wagner

partner growth manager / expert salesforce

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Your contact at diconium - APAC

Ranjeev Kumar

Associate Director Key Clients

Ranjeev+Kumar

Blogpost, webinars, success stories

Check out our latest blogposts, webinars and success stories on Salesforce.

Success+Story%3A+Sales

Success Story: Sales

Boost growth by integrating Salesforce AI capabilities – into Sales Cloud and Data Cloud for a Manufactoring company.

Explore more
Service+Cloud+Insights

Service Cloud Insights

Learn how to build an efficient case management process that enhances agent productivity and accelerates case resolution.

Explore more
Webinar+Salesforce+AI+Insights

Webinar Salesforce AI Insights

Learn how to make the most of AI features and your current setup in Salesforce to save time and work more efficiently.

Explore more
Webinar+Agentforce+in+Service+Cloud

Webinar Agentforce in Service Cloud

How do you use Agentforce for your customer service? Imagine empowering your customer service team to resolve cases faster and deliver seamless, personalized experiences.

Explore more