Salesforce sERVICE cloud

Simplify your customer service with one AI platform

Exceptional customer service is essential for building strong brand value and driving sustainable growth. Salesforce Service Cloud streamlines your customer support by unifying all service channels into a single cloud-based platform. It automates processes and provides service agents with smart insights and actionable content to deliver efficient, high-quality support. 

Main features of Salesforce Service Cloud

  • Case Management 
  • Customizable Reports & Dashboards 
  • Knowledge Management 
  • Customer Service Incident Management 
  • Field Service Management 
  • Omni-Channel Case Routing 
  • Case Swarming and Workflows for Slack 
  • AI for Customer Service 
  • Self-Service Help Center 
  • Workflow Automation 
  • Voice and Phone Support 
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Benefits by connecting Service Cloud to other Salesforce products

Omnichannel Customer Engagement

Resolve cases faster and boost customer satisfaction with AI-powered tools that deliver personalized experiences across digital, video, and voice channels. Features like omnichannel routing and desktop sharing keep customers at the center of every interaction.

Self-Service Experience

Increase case deflection by offering proactive, personalized support and empowering clients with AI and automation built into the Einstein 1 Platform.

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Einstein-powered Chatbots

Deploy intelligent bots powered by AI trained on your CRM data, secured through the Einstein Trust Layer.

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Customer 360 View

Gain a complete 360-degree view of your customers, using AI-powered insights to strengthen relationships and lower operational costs. Break down data silos and build trust with trustworthy AI. 

Element 5@2x

Improved Customer Retention

Increase customer retention with proactive service and engagement by integrating Sales Cloud and Service Cloud. Sales reps can identify at-risk customers and take action to retain them, leveraging insights from customer service data to drive loyalty. 

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WHY US?

Building on our trusted partnership since 2019, we have consistently delivered excellence and innovation as a Salesforce delivery partner. Our diverse team of consultants, architects, developers, testers, and release managers ensures high-quality solutions across various industries. We offer a comprehensive, end-to-end approach, encompassing strategic consulting, needs assessment, technical and UX design, implementation, testing, project management, support, and training. 

We create personalized, data-driven Salesforce solutions that streamline workflows and enhance user experiences. Guided by a client-centric philosophy, we prioritize understanding and addressing your unique needs, ensuring tailored solutions, dedicated support, and long-term success. 

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Our salesforce Ecosystem

  • Service Cloud
  • Marketing Cloud
  • Experience Cloud
  • Data Cloud & Einstein
  • Agentforce
  • Commerce Cloud
  • MuleSoft
  • tableau

Ready to update your business?

Your contact at diconium - EMEA / US

Helen Orgis

director partner management

Helen+Orgis

Your contact at diconium - APAC

Ranjeev Kumar

Associate Director Key Clients

Ranjeev+Kumar

Reduce support costs with the efficiency of Service Cloud

Get in touch with us for an unconventional chat to explore how Service Cloud can simplify your customer service and boost efficiency.