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Foster your customer relationships with a multi-cloud strategy by Salesforce

Whether you’re embarking on a digital reboot or a system migration, we are your partner for successful Salesforce implementations. With Salesforce Clouds and our deep expertise in digital sales and transformation, we offer comprehensive consulting, design multi-cloud architectures, implement and support global rollouts, and develop tailored Salesforce solutions.

What we can do for you

Whether you need a quick ramp-up or ongoing support in daily operations, we’re with you through every phase of your digital transformation projects.

CRM migration
System integration
AI implementation & optimization
Cloud expansion & connection
Strategic CRM guidance
Multi-Cloud expertise
Custom development & configuration

CRM migration

Transform your customer relationships with our end-to-end migration services from legacy CRM systems to Salesforce. We ensure seamless data transfer, process optimization, and user adoption for a smooth transition that preserves your valuable customer insights.
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System integration

Integrate Salesforce within your existing technology ecosystem to create a unified operational environment. Our integration experts connect Salesforce with your current systems to eliminate silos and create a cohesive digital backbone for your business. 
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AI implementation & optimization

Dive into the full potential of Salesforce AI capabilities including Einstein, Data Cloud, and Agentforce. We design, implement, and optimize AI-powered workflows that automate routine tasks, deliver predictive insights, and create hyper-personalized customer experiences. 
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Cloud expansion & connection

Extend your Salesforce capabilities by connecting specialized Clouds with your Core implementation. Whether you're adding Marketing-, Service-, Sales-, or Commerce Cloud to your existing foundation, we ensure perfect alignment and data flow across your entire Salesforce ecosystem. 
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Strategic CRM guidance

New to CRM? Our consultants provide strategic roadmapping and implementation guidance to begin your customer relationship management journey with confidence. We translate business objectives into technical requirements, ensuring your first CRM implementation delivers value.
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Multi-Cloud expertise

Maximize your existing Salesforce investment with specialized consulting across every Cloud: Marketing, Sales, Service, Commerce, and Data Cloud, plus MuleSoft integration and Einstein AI implementation. Our certified experts bring deep domain knowledge to each specialized Cloud.
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Custom development & configuration

Adapt Salesforce to work your way with our customization services. We configure the platform to match your unique processes and technical requirements, developing custom applications, automation, and interfaces that align perfectly with how your business operates. 

 
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We are specialized in

  • Experience Cloud
  • Commerce Cloud
  • Analytics Cloud
  • tableau
  • Einstein
  • MuleSoft

Our approach to successful Salesforce projects

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Our Salesforce Competence Center spans three continents, offering a dynamic knowledge hub with over 50 Trailheads, 200+ community members and more than 250 certifications.
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Michael Wagner

partner growth manager

Salesforce AI: Find your starting point

Kick-start your Salesforce AI journey with our tailored "Quick Start" offerings or an Agentforce Scoping Workshop – the ideal entry point to explore use cases, define your roadmap, and activate AI-powered value.
Offerings 1

Agentforce Scoping Workshop

Join our Agentforce discovery workshop to explore its capabilities within your Salesforce solution. 

Request here
Offerings 2

Agentforce for Data Cloud

Seamlessly integrate 2–3 data sources into Salesforce Data Cloud and enable Agentforce to configure smarter, data-driven customer agents.

Details & Pricing
Offerings 3

Agentforce for Commerce Solutions

Explore offerings for promo management & offer updates, buyer assistance or the combination of both.

Details & Pricing
Offerings 4

Agentforce for Service Cloud

Automate case resolution by configuring your Agent to handle frequent requests with intelligent, instant replies.

Details & Pricing

Let's talk Salesforce:

2 experts. 4 thoughts. Watch the video with our Salesforce experts, Harshali and Michael, for inspiration on your setup.

Swipe to rewatch: Webinar Library

Browse our webinar library to revisit the session on Salesforce AI.

Blogposts & Success Stories

Check out our latest blogposts and success stories on Salesforce.

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Success Story: Sales

Boost growth by integrating Salesforce AI capabilities – into Sales Cloud and Data Cloud for a Manufactoring company.

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Case: Manufacturer

Increasing sales efficiency and improving customer experience through Salesforce solutions.

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Service Cloud Insights

Learn how to build an efficient case management process that enhances agent productivity and accelerates case resolution.

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Value of Data Cloud

See how you can maximize the value of Data Cloud by connecting it to other Salesforce clouds. Read the blogpost.

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CONTACT US

Let’s discuss how we can help you with your Salesforce request. Just leave us a message and we will get back to you within an estimate of 48h.

Your experts

Your contact at diconium - EMEA / US

Michael Wagner

partner growth manager / expert salesforce

Michael+Wagner

Your contact at diconium - APAC

Ranjeev Kumar

Associate Director Key Clients

Ranjeev+Kumar