Manufacturer
Manufacturer
SMART SHOP
A sales-oriented platform with high performance and optimized IT infrastructure. And don't forget the service-oriented features, smooth handling and customer-centric design.
Our story
01
Task
02
The Challenge
It is not a given that the Smart Shop looks like a single entity. The website, catalog, configurator and the actual store are based on different system architectures. The biggest challenges for diconium were therefore the establishment of a comprehensive design and a unique login for all areas (single sign-on). This required complex, partly agile coordination processes with the different service providers, which were initiated and coordinated by diconium's experts.
03
Our Solution
diconium supervised the project not only as developer, but is also responsible for usability & design as well as project management. The focus of the measures was the realization of the Smart Shop based on Intershop 7.8. Of high priority were a smooth session handling as well as the uniform design. diconium also implemented the "My Account" area and the checkout. For the manufacturer's internal user management, diconium also developed a customized user management tool.
04
Successes
We achieved a seamless customer experience across various services and store elements, implementing single sign-on support despite a diversified architecture. Additionally, we successfully rolled out the platform to over 20 countries, including the USA, Mexico, and China.
ABOUT MANUFACTURER
Client: A leading manufacturer of machine components
Industry: Machine engineering
Business: B2B
Technology: Intershop 7.8
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Axel Wetten
senior business development manager
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