At a glance
Client: A leading manufacturer of machine components
Industry: Machine engineering
Business: B2B
Technology: Intershop 7.8
A sales-oriented platform with high performance and optimized IT infrastructure. And don't forget the service-oriented features, smooth handling and customer-centric design.
Our story
01
Task
The aim was to establish an online store that is as future-oriented and reliable as the manufacturer itself - with service-oriented features, smooth handling and customer-centric design. In other words, a sales-oriented platform with high performance and optimized IT infrastructure.
02
Challenge
It is not a given that the Smart Shop looks like a single entity. The website, catalog, configurator and the actual store are based on different system architectures. The biggest challenges for diconium were therefore the establishment of a comprehensive design and a unique login for all areas (single sign-on). This required complex, partly agile coordination processes with the different service providers, which were initiated and coordinated by diconium's experts.
03
Our Solutions
diconium supervised the project not only as developer, but is also responsible for usability & design as well as project management. The focus of the measures was the realization of the Smart Shop based on Intershop 7.8. Of high priority were a smooth session handling as well as the uniform design. diconium also implemented the "My Account" area and the checkout. For the manufacturer's internal user management, diconium also developed a customized user management tool.
04
Successes
Seamless customer experience across services and store elements
Single sign-on support despite diversified architecture
Rollout to over 20 countries (including USA, Mexico, China)
Expertises used
Technology Solutions
UX-/UI-Design
Digital Transformation
Technology Solutions
UX-/UI-Design
Digital Transformation
Technology Solutions
Successful digital business models are based on innovative technology. diconium offers software, IT architecture, cloud solutions, as well as commerce and marketing platforms that turn your company into a digital leader.
UX-/UI-Design
Users and companies have different demands on a product. The UX design team at diconium ensures that all perspectives are taken into account during development. It accompanies the planning and implementation of projects with workshops, prototyping sessions and use labs.
digital Transformation
Master the digital change! We analyze your potentials, plan individual change measures and implement them agilely with you. From the innovative idea to the worldwide rollout: diconium brings you on the "Fast Track to Digital Leadership".
Interested in this topic?
Your contact at diconium
Endress + Hauser
On the web, you have to be visible, accessible and authentic. In cooperation with our client...
Read moreMann + Hummel
diconium repositioned the corporate brand of the world market leader Mann+Hummel in a holistic...
Read moreInsurance
Radically new and simple processes for a digital customer experience from start to finish: the...
Read moreKodak Alaris
Year after year, millions of orders run through the Kodak Digital Fulfillment System stably and...
Read moreTech company
Which in-car data can be used to offer the most attractive services that are both...
Read moreEDEKA
Together with EDEKA Minden, diconium created a concept on the basis of which the new...
Read more