Sunrise

B2B/B2C E-COMMERCE SERVICES

For the Swiss telecommunications provider Sunrise, diconium built a convenient eCommerce system and developed an app for account management.

Innovation & Strategy
UX-/UI-Design
UX Consulting
Content Strategy & Management

Our story

01

The Challenge

 

We aimed to build a convenient e-commerce system, significantly reduce the effort involved in content maintenance, and standardize the related processes. Additionally, we focused on developing a user-friendly account management app for both iOS and Android.

02

Our Solution

We developed a modern design for both the B2B and B2C online stores, as well as the self-service center. This involved conceptualizing new structures, processes, and features throughout the entire e-commerce experience, including innovative elements like hot-deal liveshopping, where top offers are available for a limited time only.

We also optimized usability for success-critical processes such as checkout, offer presentation, and service processes. In terms of content management, we created graphics and text and successfully integrated them into the store.

03

Successes

We achieved a high level of system security, ensuring the protection of user data. Our focus on service-oriented features has led to better customer service, resulting in increased traffic on the site. Additionally, the attractive design and simple structures contribute to a positive user experience.

We are very satisfied with the successful results achived by diconium. We feel that diconium always provides us with up-to-date and comprehensive advice. diconium is characterized by a cooperative partnership, flexibility, speed and a constructive approach.

Sebastian Lewandowski

Director Online Channel/Residential Customers / Sunrise Communications AG

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ABOUT SUNRISE

Industry: Telecommunication

Business: B2B/B2C

Technologies: Intershop Enfinity

Sunrise Communications AG is the largest private telecommunications provider in Switzerland.

  • 3 billion CHF turnover (2022)
  • ~1,700 employees
  • 3.4 million customer relationships
  • 91 offices and retail stores
istockphoto-1411124133-2048x2048 istockphoto-1497891445-2048x2048

ready to update your business?

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Axel Wetten

senior business development manager

Axel+Wetten

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