
At a glance
Industry: Fittings, electr. locking systems
Business: B2B
Technology: Intershop Commerce Suite, Azure Cloud
Web: www.haefele.de
Häfele is an internationally operating company for hardware technology and electronic locking systems. Today, customers from over 150 countries rely on Häfele's expertise and performance.
- 1.87 billion € turnover (2022)
- 8,000 employees (2022)
- 38 subsidiaries
- 154,000 articles
A unified B2B online platform with access to over 100,000 products with product information, installation manuals and service documents.

Our story
01
The Challenge

Optimize B2B sales and service platform

Increase attractiveness through new features

Scale for global rollout
02
Our solution
03
Successes
Expertises used
Omnichannel Commerce
Omnichannel Commerce
Omnichannel Commerce
Digitalization makes the customer's journey ever more complex. diconium turns this challenge into a core competence: on the basis of intensive expert workshops, we design cross-channel platforms, which allow your company to efficiently use customer data, improve existing customer relationships and generate new leads.
“Häfele's philosophy is to get as close as possible to its customers. This is reflected in a user-friendly online platform that combines information and search and navigation options with order management functions.”
Markus Klahn
Chief Sales Officer | Intershop Communications AG
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