At a glance
Industry: Medical aesthetics
Business: B2B/ B2C
Our client is a leading medical aesthetics company.
Doubled generative AI power for increased efficiency in day-to-day work and an improved user experience on the website: For our client, we realized the end-to-end implementation of an AI-supported digital assistant as well as an AI chatbot for consumer questions on the B2C website - from use case identification to AI development.
Our Journey
01
Challenges
Utilizing the new possibilities of generative AI, we have created new added value for employees and end customers in the form of a chatbot and a digital assistant for a client in the field of aesthetic medicine. The key challenge: in the client's safety-critical application field, the AI must take into account a wide range of regulatory requirements and must not hallucinate or invent facts. Thus, the bot must reliably identify critical issues at all times and respond to them with clearly defined answers. At the same time, the use of AI should have the greatest possible impact on the company's value creation.
02
Solutions
In a joint workshop, our AI experts worked with the client to identify suitable AI use cases and focus on their individual challenges and potential. Through in-depth interviews, analyses, and co-creation sessions, two generative AI chatbots were identified as suitable use cases with the greatest benefit for value creation.
With the digital assistant, we developed a helpful AI tool for the company's employees in the field of medical aesthetics that offers them secure and compliant access to GPT4 and all relevant company information. The assistant decides independently whether the user request is aimed at internal company information or whether it wants to make use of the general capabilities of the AI.
For our client's B2C website, we created an AI chatbot that answers consumers' questions about the products in a targeted and personalized manner, taking the user experience to a whole new level.
To ensure trustworthy AI in the strictly regulated pharmaceutical sector, our experts taught the AI to identify critical dialog topics. The bot does not respond to these with “free conversation”, but with defined answers. However, the free dialog is also based on a carefully checked knowledge database, which the AI accesses to formulate its answers.
03
Successes
Our client is successfully entering the AI age with two innovative applications. The company uses the digital assistant to support its employees with central standard processes. These include daily routine tasks such as translations in international correspondence or the processing of documents (e.g. medical studies), which are completed much more efficiently thanks to the generative AI solution's Large Language Model (LLM).
The generative AI chatbot on the B2C website provides consumers with personalized answers to product-related questions in a human-like interaction, saving them time spent searching for product information. This significantly improved the user experience of the site.
The next steps to further utilize the potential of AI are already planned. We will continue to support our client as a reliable transformation partner in the future.
Our Services
Innovation & Strategy
Data Science
Trustworthy AI
Change Management
Innovation & Strategy
Data Science
Trustworthy AI
Change Management
Innovation & Strategy
We act digitally by conviction! We design digital business models, create the strategic foundation and develop the necessary skills at our customers - from technology and processes to organization and culture. As an initiator, transformation partner and digital expert, we assist our customers in achieving measurable and sustainable success.
Data Science
Data-driven end-to-end value creation opens up opportunities for your customer offering and for your company management: data architectures and methods for Artificial Intelligence revolutionize personalized applications, interactive assistants create new customer experiences and the real-time connection of intelligent IoT devices increases efficiency in distribution and value chains.
Trustworthy AI
AI systems are decision-making systems.
To realize the full potential of AI trust in those decisions is key. This is especially true if your AI is used in a mission-critical area, such as finance, logistics, or R&D, or in a safety-critical domain, such as medical devices or driver assistance. The upcoming EU AI Act will regulate the use of AI in a wide range of high-risk areas, including infrastructure, employment, essential financial services, education, and others.
Change Management
Digital transformation demands profound change in all companies at all levels. This requires comprehensive transformation programs that will only be successful if companies convince their employees and managers. This is exactly where diconium comes into play. We help you to spark your employees' enthusiasm for change and to prepare them for new challenges.
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