At a glance
Client: ANDREAS STIHL AG & CO. KG
Industry: Motorized equipment for forestry, gardening, landscaping and construction
Business: B2B/B2C
Web: www.stihl.de
- 5,5 billion € revenue (2022)
- 20.552 employees
- 42 sales and marketing units
- 160 country representations
- Organizer of STIHL Timbersports
diconium has successfully transformed STIHL, the global market leader, into an enhanced online experience for both B2B and B2C customers, spanning from the formulation of a global e-commerce strategy to the creation of new digital sales platforms. The outcome is a revamped external image that is supported by a fortified IT infrastructure and a scalable store system, underscoring the significant advancements made behind the scenes.
Our story
01
Task
Founded over 90 years ago, the Swabian company STIHL has evolved from a one-man business into a globally recognized chainsaw and power tool manufacturer. Since 1971, STIHL has consistently held the title of the world's best-selling chainsaw brand. With a product range designed to meet the diverse needs of both professional and private users, the company initially emphasized sales through specialized dealers. However, recognizing the shift in consumer behavior towards online platforms, there was a need to seamlessly transfer the established professionalism to the digital realm.
02
The Challenge
Prior to this transformation, STIHL's sales structure was reflected in its exclusive corporate presence on the internet. Transitioning to direct-to-consumer online sales necessitated the implementation of a comprehensive omnichannel strategy, entailing the integration of brick-and-mortar retail with the online store. This evolution required a reinforced IT infrastructure and the development of an entirely new online presence that carefully considered existing sales frameworks and adhered to legal prerequisites for chainsaw sales, including the necessity for specialized introductions.
03
Our Solution
B2C and B2B Commerce Content Plattform
From a corporate website to a dynamic B2C touchpoint featuring an online store, STIHL underwent a transformative online reinvention with the extensive relaunch of stihl.de. This significant journey spanned approximately 15 months, commencing with the initial workshop and culminating in the spring 2020 launch. Impressively, diconium not only successfully orchestrated the comprehensive relaunch but also managed to launch the online store a few weeks ahead of the scheduled timeline, showcasing efficiency and timely delivery in the project's execution.
While advancing the B2C store, diconium undertook the implementation of the B2B store, encompassing the development of UX design. The specialist retailer store successfully went live in Germany in August 2021. The commerce and content platform's evolution is an ongoing initiative, with plans for activation in 40 countries by the end of 2023.
In addition to go-lives and rollouts, diconium assumed service management responsibilities for the B2X platform. Collaborating with third-party service providers, diconium ensures the seamless operation of the platform, contributing to its sustained success.
04
Successes
The collaboration with diconium has empowered STIHL to not only bring its products online but also open up the entire STIHL world to customers in the digital realm. Leveraging B2B and B2C eCommerce sales channels, coupled with forward-looking technology, the company has strategically positioned itself on the internet. Beyond the self-assured external presence, behind the scenes, STIHL has fortified its IT infrastructure and implemented a flexible store system, capable of expansion, including integration with Internet of Things (IoT) products. This holistic approach ensures a robust foundation for continued growth and innovation.
Expertises used
Innovation & Strategy
Change management
IT Architecture
Customer Experience
Digital Transformation
UX- /UI-Design
Innovation & Strategy
Change management
IT Architecture
Customer Experience
Digital Transformation
UX- /UI-Design
Innovation & strategy
Digital change requires new company perspectives: customer-, market- and employee-centered, information-driven, agile and holistic. Then, digitization offers enormous opportunities for products and processes. As a companion and expert in digital strategy consulting, we help you to find suitable and efficient methods and innovative ideas for your business model.
Change Management
Digital transformation demands profound change in all companies at all levels. This requires comprehensive transformation programs that will only be successful if companies convince their employees and managers. This is exactly where diconium comes into play. We help you to spark your employees' enthusiasm for change and to prepare them for new challenges.
IT-Architecture
Digital companies require an infrastructure that enables efficient processes and fosters innovation. Based on your existing IT architecture, diconium develops a comprehensive digitization strategy based on Capability Based Planning. Then we implement the necessary steps as required by the organization of your company.
Customer Experience
A successful customer experience is based on the users' needs and habits. diconium translates these insights into design decisions. This enables us to get the best out of your digital products.
Digital Transformation
Digital technologies and new, agile ways of working revolutionize business models and the entire value chain. They offer new opportunities for products and services and allow the optimization of customer interaction. Think ahead and unleash tremendous potentials for your business. We would be pleased to support you in successfully mastering the transformation of your company.
UX-/UI-Design
Users and companies have different demands on a product. The UX design team at diconium ensures that all perspectives are taken into account during development. It accompanies the planning and implementation of projects with workshops, prototyping sessions and use labs.
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Your contact at diconium
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