STIHL
End-2-End e-Commerce Services
From the global e-commerce strategy to the development of new digital sales platforms - diconium has made the world market leader STIHL an online experience for B2B and B2C customers.

AT A GLANCE

Client: ANDREAS STIHL AG & CO. KG

Industry: Motorized equipment for forestry, gardening, landscaping and construction

Business: B2B/B2C

diconium expertise: Strategy & Consulting, Change Management, Frontend Development, Backend Development, Testing, Project Management, UX Design 

Client website: www.stihl.com

 

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End-2-End E-Commerce Services

Client

Since its foundation over 90 years ago, the Swabian company STIHL has developed from a one-man operation into an internationally operating chainsaw and power tool manufacturer. Since 1971, STIHL has been the world's best-selling chainsaw brand.

1,207.7 Mio. € revenue (2019)

> 5,000 employees

41 sales and marketing units

> 160 country representations

Organizer of STIHL Timbersports

TASK

As the company's products are tailored to the specific needs of its customers, from professional users to private users, for a long time the focus had been on sales at the consulting stationary specialist dealer. This expertise had to be transferred to the online world. 

Challenge

Due to its sales structure, STIHL previously presented itself with a corporate website only on the Internet. Direct-to-consumer online sales required a holistic omnichannel strategy - i.e., linking brick-and-mortar retail with the online store - a strengthened IT infrastructure, and a completely new online presence that took into account existing sales structures and the legal requirements for the sale of chainsaws (namely the need for a professional introduction). 

Solutions

Great teamwork is the basis of any success. That is why STIHL and diconium worked together closely and cooperatively from the very beginning, partly in a shared working space at the diconium site in Stuttgart, but also remotely with the diconium AEM experts from Lisbon. A workflow that, moreover, favored the smooth transition to pure virtual collaboration after the first Corona lockdown in 2020. 

Strategy & Consulting

diconium designed a global e-commerce strategy for STIHL. A central point: the development of omnichannel sales to provide the customer with a seamless customer journey. Since a strategy is ultimately only as valuable as its implementation, diconium continuously supported STIHL in its continuation and operationalization, for example in advising on which products and features should be made available online and how to properly manage content. This also included the transfer of knowledge to STIHL and support in setting up an appropriate development and production environment. 

Image sources:  ANDREAS STIHL AG & Co.KG, Smaragd Medien GmbH Image sources: ANDREAS STIHL AG & Co.KG, Smaragd Medien GmbH

B2C and B2B Commerce Content Plattform  

From a corporate website to a B2C touchpoint including the online store: STIHL has reinvented itself online with the comprehensive relaunch of stihl.de. It took around 15 months from the first workshop to publication in spring 2020. In the end, diconium even managed to launch the online store a few weeks before the targeted start.

Parallel to the further development of the B2C store, diconium built the B2B store, which included the development of the UX design. The first B2C rollout to France took place at the end of 2020: stihl.fr; further rollouts will follow in 2021.  

 

 

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Successes

Thanks to the cooperation with diconium, STIHL has managed to make not only its products tangible online for its customers, but also the entire STIHL world. With the new sales channel and future-proof technology, the company is positioning itself sustainably on the internet. A new digital touchpoint is also being created for B2B customers. The self-confident appearance continues behind the scenes: with a strengthened IT infrastructure and a shop system that can be further expanded, for example by connecting IoT products.

What's next?

 

You contact at diconium

Simone Zahn
director business development